All orders are shipped within 24 hours after completion of payment via DHL Express courier or priority mail (service available only for Italy shipments). A shipping by DHL Express is usually delivered in one day to Italy and up to two days in all Europe. Shipping via priority mail instead requires two or three working days.
The choice of the method of delivery and shipping costs depend on the value of the goods, the weight, volume of package, etc. The system automatically calculates the cost of shipping and the best method of delivery. If necessary, for a small extra charge you can request a DHL Express shipment.
Right to withdraw and Refund
The buyer has the right to cancel the purchase without penalty and without specifying the reason, prior to shipment of the goods or according to the D. LGS. 206/05, not later than 10 working days after delivery. This 10 day “cooling off” period begins on the day you receive your purchase.
Our company extends the right to withdraw, even if goods are purchased for professional uses.
The customer is obliged of preserving goods in original condition and return at their own expense complete in all its parts and in its original packaging (bags and boxes) . The non observance of these principles will void the right of withdrawal.
In case of application of the right of withdrawal, once the goods are received, we will refund the entire amount paid by the customer, excluding shipping charges within a period of thirty days.